Starting July 27, Nova Scotia Power’s authorized contractor, Tribus Services, will be in your community upgrading residential and business customers to smart meters. The information below explains the upgrading process; please feel free to share the information with your constituents. To further assist, we’ve attached a high level overview of our smart meter project which includes some of the most frequently asked questions.
Nova Scotia Power to begin smart meter upgrades in your community July 27
§ Nova Scotia Power will conduct smart meter upgrades in your community starting July 27. Information about the upgrades will be sent in advance to all customers.
§ Installing smart meters is a key step in modernizing Nova Scotia’s electricity grid. When smart meter technology is turned on in 2021, the technology will provide customers with more convenience, reliability and control. Benefits include:
§ In most cases, meters are located outside of the home, so customers don’t need to be present when the work is done (the upgrade will occur sometime between 8 am and dusk, Monday to Friday). The upgrading process takes about 15 minutes to complete and customers should only experience a momentary loss of power.
§ Learn more about the process by watching this video which explains what customers can expect when they are upgraded to a smart meter.
§ Need more information? Visit nspower.ca/smartmeters or email us at [email protected]. Our Customer Care team can be reached at 1-800-428-6230.
Safety protocols, which follow the guidelines established by the Nova Scotia Chief Medical Officer of Health, will be followed. This includes:
If you have any questions about the process, or if you hear of any concerns your constituents may have, please contact the Nova Scotia Power Government Relations Team at [email protected] or 1-902-428-6352. We want to work with you, and our customers, to transition to this new technology in a safe and efficient way.